Frequently asked questions
Mattress Shipping
Our Dream Team will email you a tracking ID which you can then use to track your order online through the courier's website.
Your delivery time frame depends on your location in the USA. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).
The Contiguous United States: 1-5 business days
Alaska and Hawaii: 3-7 business days
Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 1-5 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.
We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details. Please still contact our Dream Team - they will still try to help!
We ship to anywhere in Australia, New Zealand, United States, and Hong Kong.
Other Product Shipping
Our products are shipped with a number of delivery partners. Find out the delivery times for each specific product on our shipping page.
You'll find measurements of all our packaging on our shipping page.