Frequently asked questions

Nope. The Ecosa mattress is not required to be flipped up side down nor rotate. Having said that, we do offer adjustable firmness so you may wish to flip the internal layers to change the feel.

Whilst flipping is not required, if you choose to use the mattress on the floor, you may wish to provide proper upkeep of the mattress by regularly allowing the space beneath the mattress to breathe.

The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.

Ecosa is an Australian-owned and based company. We source only the best quality raw materials from around the world. These materials come from Germany (90%), Japan (5%), and China (5%). We then assemble the mattress in China with the best craftsmanship and independent quality control. The result? A better mattress at an affordable price delivered straight to your doorstep.

The best place to try the Ecosa mattress is your own home. You can sleep on the Ecosa mattress for 100 days and let your body decide.

Unfortunately, it will not re-compress back into the box once you release it from the package.

Yes, the Ecosa mattress is resistant to dust mites! We have a German-tech inner cover made of extremely fine micro-filaments that make the mattress 100% waterproof and 99.9% dust mite-free.

Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.

Pretty simple! We have three interchangeable layers that you can choose from depending on your sleeping style and overall preference for firmness.

- Put the G-7 memory foam layer (colour blue) on top for a medium level of firmness. This lets your body sink a little by distributing weight without pushing against pressure points.

- Place the ECO-Tex layer (colour white) on top for medium-firmness. You get cuddle time for your back while this layer studies and contours to your body shape.

- The Ergonomic HD Breathable Support Layer (colour yellow) should go on top if you prefer a firm mattress. This provides your back optimum stability throughout the night.

Your body naturally loses moisture overnight depending on your sleeping conditions – it can increase easily with temperature, or even with the thickness of your blankets. Most mattresses will trap this moisture into itself, cultivate bacteria, and invite allergens to your bed. Our fast-drying waterproof inner cover prevents liquids and oils from seeping further into your mattress – giving you excellent protection against dust mites.

If for any reason you are not happy with the Ecosa mattress, just email us to let us know and we will arrange to have the mattress collected by the Salvation Army to be donated to families in need. Once the mattress has been collected you will be issued with a full refund.

You sure can!

Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation, and moisture can cause mould to develop.
To avoid this, simply ensure you stand the mattress regularly to breathe. You can also opt to air out and vacuum the area beneath the mattress regularly.

Yes, you may use an electric blanket or heating pad on the Ecosa mattress. Just remember to always follow the safety instructions for the electric blanket. Additionally, each mattress has a fire-resistant barrier made with a woven silica sock (non-chemical flame retardant). In the event of a fire, this sock melts itself to prevent oxygen from fueling it.

The Ecosa Mattress is designed to work on any firm, flat surface. It can be placed on the floor, a slatted bed frame or a spring box. All our sizes are suited to American Standards. If your bed base is not made up to American Standards, please refer to the dimensions of Ecosa mattress, sizes with a difference of 1.18" will still fit.

The Ecosa mattress will support up to a total of 660 pounds, or 330 pounds per sleeper.

Every Ecosa mattress is 10 inches high. The length and width of the mattress adhere to standard American dimensions, as listed below:

Twin - 39" x 75"

Twin XL - 39" x 80"

Full - 54" x 75"

Queen - 60" x 80"

King- 76" x 80"

California King - 72" x 84"

We ship to anywhere in Australia, New Zealand, United States, and Hong Kong.

We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details. Please still contact our Dream Team - they will still try to help!

Our Dream Team will email you a tracking ID which you can then use to track your order online through the courier's website.

Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 1-5 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.

Your delivery time frame depends on your location in the USA. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).
The Contiguous United States: 1-5 business days
Alaska and Hawaii: 3-7 business days

Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.

When you lodge a return, our team will assess your request before processing your refund. Upon approval, your refund will be processed and funds will be returned to the original payment method used to make your purchase.

Please note: PayPal, and Klarna refunds can only be processed via the original payment account. If you have closed your PayPal, or Klarna account since your purchase, you must reactivate the account to obtain your funds. Ecosa is unable to process refunds to any other source on orders made with a third party payment platform.

There sure is! As with our mattress, you have 100 nights to trial the Ecosa pillow. If you don't love it, let us know and we will arrange a return and full refund.

The Ecosa pillow is made of high quality activated charcoal memory foam. It also comes in a breathable 3D structure that encourages the dissipation of heat and moisture.

The Ecosa pillow has been designed to be plush but still supportive.

We hope it does!

Our pillow has an ergonomic design to support your neck and head. This can help alleviate neck pain. It has been designed with an adjustable feature so you can change the height of the pillow to suit your body size and sleep style by removing or adding pads as required.

We suggest
Small-Medium body builds: use the pillow only.
Medium-Large body builds: use the pillow plus one pad layer.
Large body builds: use the pillow plus two pad layers.

It is best to use a pillowcase with the Ecosa pillow as this will keep the pillow fresh and clean.

The cover of the Ecosa pillow is removable and machine washable. It can be washed in a cold machine wash or dry cleaned.

Your delivery time frame depends on your location in the USA. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).
The Contiguous United States: 1-5 business days
Alaska and Hawaii: 3-7 business days

If for any reason you are not happy with the Ecosa pillow, just email us to let us know and we will arrange to have the pillow collected by the Salvation Army to be donated to families in need. Once the pillow has been collected, you will be issued with a full refund.

Yes, it is possible to apply multiple discount codes. However, the validity of multiple codes used together depends on the conditions of the promotions.

In comparison to a spring mattress, we use a 3-layer foam construction for the Ecosa mattress. It consists of an open-cell foam, gel memory foam, and ergonomic support foam. These all work together to distribute body weight evenly – like having billions of little springs supporting you. Pressure points are significantly reduced up to 80%, which only memory foam can provide. Spring mattresses usually begin to sag after 1-2 years. They lose 16% of their support in the first year alone. Overall, our mattress offers better quality materials, greater body support, and longer-lasting durability.

The mattress cannot be put back into the box once unpacked, unfortunately.
It is delivered boxed for easy transport and unpacking. Once opened, the mattress cannot be squashed back into a box.

Unfortunately, we are not able to dispose of your old mattress. We recommend donating your mattress to the Salvation Army if it is in great condition or organise with your local council to have it picked up and disposed of. Another great solution is to contact mattress recycling centres which can be found nationwide - your mattress can then be recycled into useful products like underlay.

There is no need to keep any of the boxes or packaging. If a return is required the charity will collect the mattress at full size as long as it is in clean condition with no rips, tears or stains.

Once you contact us for a return and refund, we will arrange to have the mattress/pillow collected by the Salvation Army to help families in need.