Frequently asked questions
Other FAQs
There is no need to keep any of the boxes or packaging. If a return is required the charity will collect the mattress at full size as long as it is in clean condition with no rips, tears or stains.
Once you contact us for a return and refund, we will arrange to have the mattress/pillow collected by the Salvation Army to help families in need.
Yes, it is possible to apply multiple discount codes. However, the validity of multiple codes used together depends on the conditions of the promotions.
What is the difference between foam and spring mattresses?
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In comparison to a spring mattress, we use a 3-layer foam construction for the Ecosa mattress. It consists of an open-cell foam, gel memory foam, and ergonomic support foam. These all work together to distribute body weight evenly – like having billions of little springs supporting you. Pressure points are significantly reduced up to 80%, which only memory foam can provide. Spring mattresses usually begin to sag after 1-2 years. They lose 16% of their support in the first year alone. Overall, our mattress offers better quality materials, greater body support, and longer-lasting durability.
The mattress cannot be put back into the box once unpacked, unfortunately.
It is delivered boxed for easy transport and unpacking. Once opened, the mattress cannot be squashed back into a box.
Unfortunately, we are not able to dispose of your old mattress. We recommend donating your mattress to the Salvation Army if it is in great condition or organise with your local council to have it picked up and disposed of. Another great solution is to contact mattress recycling centres which can be found nationwide - your mattress can then be recycled into useful products like underlay.