If for any reason you are not happy with the Ecosa mattress, just email us to let us know and we will arrange to have the mattress collected by the Salvation Army to be donated to families in need. Once the mattress has been collected you will be issued with a full refund.
Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.
Your body naturally loses moisture overnight depending on your sleeping conditions – it can increase easily with temperature, or even with the thickness of your blankets. Most mattresses will trap this moisture into itself, cultivate bacteria, and invite allergens to your bed. Our fast-drying waterproof inner cover prevents liquids and oils from seeping further into your mattress – giving you excellent protection against dust mites.
The Ecosa Mattress is designed to work on any firm, flat surface. It can be placed on the floor, a slatted bed frame or a spring box. All our sizes are suited to Canadian Standards. If your bed base is not made up to Canadian Standards, please refer to the dimensions of Ecosa mattress, sizes with a difference of 1.18" will still fit.
Ecosa is an Australian-owned and based company. We source only the best quality raw materials from around the world. These materials come from Germany (90%), Japan (5%), and China (5%). We then assemble the mattress in China with the best craftsmanship and independent quality control. The result? A better mattress at an affordable price delivered straight to your doorstep.
Yes, you may use an electric blanket or heating pad on the Ecosa mattress. Just remember to always follow the safety instructions for the electric blanket. Additionally, each mattress has a fire-resistant barrier made with a woven silica sock (non-chemical flame retardant). In the event of a fire, this sock melts itself to prevent oxygen from fueling it.
Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation, and moisture can cause mould to develop.
To avoid this, simply ensure you stand the mattress regularly to breathe. You can also opt to air out and vacuum the area beneath the mattress regularly. Please note Ecosa will not accept returns or warranty claims for mould or mould-related defects.
Your delivery time frame depends on your location in Canada. Once we receive your order, we will dispatch it within 1 business day (Monday-Friday). We’ll get your mattress to you within 2-7 business days.
Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 2-7 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.
We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details. Please still contact our Dream Team - they will still try to help!